Privacy Policy

Last updated: May 5, 2023

Welcome to Friend’s Home Improvement, available at friendshomeimprovement.com. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard it. By using the website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Site.

a. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• • • • Email address
      • First name and last name
      • Phone number
      • Address, State, Province, ZIP/Postal code, City
      • Cookies and Usage Data

• • Information Collection

We may collect the following types of information from users of our website:

a) Personal Information: This includes any information that can be used to identify you, such as your name, email address, phone number, and physical address. We collect personal information when you request a quote, contact us, or sign up for our newsletter.

b) Non-Personal Information: This includes information that cannot be used to identify you, such as your browsing habits, IP address, and device type. We may use cookies and other tracking technologies to collect non-personal information about your use of our website.

• • How We Use Your Information

We may use your personal information for the following purposes:

a) To provide you with services, such as fulfilling painting job requests and sending you newsletters. b) To respond to your inquiries and provide customer support. c) To improve our website, services, and user experience. d) To communicate with you about promotions, special offers, and other information that may be of interest to you. e) To comply with legal requirements and protect the rights, property, or safety of our company, our users, and the public.

We may use non-personal information to analyze usage patterns, enhance our website, and improve the overall user experience.

• • Information Sharing and Disclosure

We will not sell, rent, or share your personal information with third parties without your consent, except in the following circumstances:

a) To comply with legal requirements, such as in response to a subpoena or court order. b) To protect our rights and property, as well as the safety of our users and the public. c) In the event of a business transfer, such as a merger, acquisition, or sale of all or a portion of our assets.

• • Security

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, we cannot ensure or warrant the security of any information you transmit to us or receive from our website.

• • Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

• • Children’s Privacy

Our Site is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us so that we can take the necessary steps to remove that information from our servers.

• • Cookies

A cookie is a small file that is placed on your computer or device by a website when you visit it. Cookies are widely used to make websites work or to enhance their functionality, as well as to provide information to the website’s owners.

a. Types of Cookies We Use:

We use the following types of cookies on our Site:

i. Strictly Necessary Cookies: These cookies are essential for the Site to function properly and cannot be disabled without affecting the website’s functionality. They are typically set in response to actions you take on the Site, such as setting your privacy preferences, logging in, or filling out forms.

ii. Performance Cookies: These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. They allow us to count visits, measure traffic sources, and see which pages are most popular. This helps us improve the way our Site works.

iii. Functional Cookies: These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our Site. If you do not allow these cookies, some or all of these services may not function properly.

iv. Targeting Cookies: These cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. If you do not allow these cookies, you will experience less targeted advertising.

b. Managing Your Cookie Preferences:

Most web browsers allow you to manage your cookie preferences. You can usually set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you choose to disable cookies, some features of our Site may not function properly.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

• • Your Rights Under GDPR (for EU Users)

If you are a resident of the European Union, you have certain rights under the General Data Protection Regulation (GDPR) regarding your personal data:

a. Right to access: You have the right to request a copy of the personal data we hold about you. b. Right to rectification: You have the right to request that we correct any inaccuracies in your personal data. c. Right to erasure: You have the right to request that we delete your personal data in certain circumstances. d. Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances. e. Right to data portability: You have the right to request that we transfer your personal data to another organization or directly to you, where feasible. f. Right to object: You have the right to object to our processing of your personal data in certain circumstances.

• • California Privacy Rights (for California Users)

California residents have certain privacy rights under the California Consumer Privacy Act (CCPA). These rights include:

a. The right to know what personal information is being collected about you. b. The right to know whether your personal information is sold or disclosed and to whom. c. The right to say no to the sale of personal information. d. The right to access your personal information. e. The right to equal service and price, even if you exercise your privacy rights.

• • Social Media Features and Widgets

Our Site may include social media features, such as the Facebook “Like” button, Twitter “Tweet” button, and other sharing widgets (“Social Media Features”). These Social Media Features may collect your IP address, the page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

• • Social Media Logins

We may provide you with the option to register and log in to our Site using your social media account (e.g., Facebook, Google, or Twitter). If you choose to do so, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned but will generally include your name, email address, friends list, profile picture, and other information you choose to make public.

We will use the information we receive only for the purposes that are described in this Privacy Policy or that are otherwise made clear to you on the Site. Please note that we do not control, and are not responsible for, other uses of your personal information by your social media provider. We recommend that you review their privacy policy to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

• • Our Social Media Pages

We may maintain official pages on various social media platforms, such as Facebook, Twitter, and Instagram, to share information about our services and interact with our users. Any information you post on our official social media pages may be collected and used by us, as well as by the respective social media platform, in accordance with their respective privacy policies. Please note that we do not control the privacy practices of these social media platforms. We recommend that you review their privacy policies to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

• • Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to collect, analyze, and report on how users interact with our Site. Google Analytics uses cookies (small text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

a. How to Opt-Out of Google Analytics

You can prevent your data from being collected and used by Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about your visit activity. For more information on the Google Analytics opt-out browser add-on and how to install it, please visit the following link: https://tools.google.com/dlpage/gaoptout.

b. Google Analytics Data Privacy and Security

Google takes the privacy and security of your data seriously. To learn more about how Google protects your data in Google Analytics, please visit the following link: https://support.google.com/analytics/answer/6004245.

c. Google’s Privacy Policy

By using our Site, you consent to the processing of your data by Google in the manner and for the purposes set out above. For more information about how Google uses your information, please refer to Google’s Privacy Policy, which can be found at: https://policies.google.com/privacy.

• • Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to periodically review this page to stay informed about our privacy practices. By using our Site, you consent to our collection, use, and sharing of your personal information as described in this Privacy Policy.

• • Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Friends Home Improvement

Email: [email protected]

Phone: (904) 458-5522

By using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.